Shipping policy

<p><em>Last updated: 8 September 2026</em></p>
<h2>Where we ship</h2>
<p>We ship to addresses in the United States only, including US territories and APO/FPO addresses where the carrier permits. We do not currently ship internationally, so no customs charges, import duties or brokerage fees arise on our orders.</p>
<h2>Shipping cost</h2>
<p>Shipping is free on every order, with no minimum spend. There is no shipping rate calculated at checkout — delivery is included in the price shown on the product page.</p>
<h2>Processing time</h2>
<p>Orders are processed within 1–3 business days. You will receive an order confirmation by email immediately, and a second email with tracking once the parcel is on its way. Business days are Monday to Friday, excluding US public holidays.</p>
<h2>Delivery time</h2>
<p>Our fixtures ship directly from our production partners rather than from a domestic warehouse. Delivery to the United States takes 10–20 business days after processing.</p>
<p>Counting from the day you place the order, expect roughly 11–23 business days in total. These are estimates, not guarantees. Carrier delays, weather and public holidays can extend them. If you need an item for a fixed date, please contact us before ordering.</p>
<h2>Tracking</h2>
<p>Every order ships with tracking. Tracking numbers can take 3–5 days to register a first scan; this is normal and does not mean the parcel is lost. If tracking has not updated for 10 days, contact us and we will investigate.</p>
<h2>Split shipments</h2>
<p>Orders containing more than one item may arrive in separate parcels on different days. You are never charged more than once for shipping, and shipping is free in any case.</p>
<h2>Incorrect addresses and failed deliveries</h2>
<p>Please check your shipping address carefully at checkout. We cannot change an address once an order has entered processing. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the item price once it reaches us; the cost of reshipping is the customer's responsibility.</p>
<h2>Lost or damaged parcels</h2>
<p>If a parcel is lost in transit or arrives damaged, email a photograph (where applicable) to <a href="mailto:support@deluxedwell.com">support@deluxedwell.com</a> within 7 days of the delivery date, or within 10 days of the last tracking update for a lost parcel. We will replace the item or refund you in full.</p>
<h2>Contact</h2>
<p>DeluxeDwell<br>Portland, Oregon, United States<br><a href="mailto:support@deluxedwell.com">support@deluxedwell.com</a> — we reply within 2 business days.</p>
<p>Our full registered business address is available on request by email.</p>