The short version
If a fixture arrives damaged, faulty, or isn't what was described, we'll replace it or refund you. If you simply changed your mind, you can return it within 30 days in its original packaging.
Damaged or faulty on arrival
Send us a photo within 7 days of delivery. We don't ask you to ship a broken fixture back — a photo is enough. We'll send a replacement or refund you in full, whichever you prefer, and it costs you nothing either way.
Change of mind
Return requests are accepted within 30 days of delivery. The fixture needs to be unused, uninstalled and in its original packaging. Once we receive it, we'll refund the purchase price.
Return shipping for a change of mind is paid by the customer. Your original shipping was free, so nothing is deducted from the refund beyond the return postage you pay yourself.
What we can't accept
- Fixtures that have been installed or hardwired
- Returns requested more than 30 days after delivery
- Items returned without their original packaging
- Anything sent back before we've confirmed the return in writing
Refund timing
Refunds are issued to the original payment method within 5–10 business days of us approving the return. Your bank may take a few days more to show it.
How to start a return
Write to support@deluxedwell.com with your order number and a sentence about the problem. We reply within 2 business days.
Where to send it
We give you the return address when we authorise the return, so that it matches the right destination for your particular item. Please don't send anything back before you have it in writing from us — we can't process a return we aren't expecting.