Contact
Questions about a fixture, an order, or whether something will suit your room — write to us and a person will answer.
Response times
We reply within 2 business days. If you write over a weekend or a US public holiday, that clock starts on the next business day.
Before you write about an order
Have your order number ready — it's in your confirmation email and starts with #. If your parcel hasn't moved in a while, check the tracking link first; new parcels often take 3–5 days to show a first scan.
Sizing help
If you're not sure whether a fixture suits your room, tell us the ceiling height and roughly the floor area, and we'll tell you honestly whether it will work — including when it won't.
Where we ship
We ship to addresses in the United States only.
Where we are
DeluxeDwell is based in Portland, Oregon. We're an online business with no showroom, so email is the way to reach us. If you need our full registered business address — for a return, a legal notice, or any other reason — email us and we'll provide it.