Refund policy

<p><em>Last updated: 8 September 2026</em></p>
<p>This Refund Policy applies to every order placed on deluxedwell.com. Our Returns page says the same thing in plainer language; if the two ever appear to conflict, this policy governs.</p>
<h2>30-day returns</h2>
<p>You may request a return within 30 days of delivery. To be eligible, the item must be unused, uninstalled and in its original packaging, with all fittings and hardware included.</p>
<p>To start a return, email <a href="mailto:support@deluxedwell.com">support@deluxedwell.com</a> with your order number and the reason for the return. We reply within 2 business days. Please do not send an item back before we have confirmed the return in writing and given you the return address — items returned without confirmation cannot be processed or refunded.</p>
<h2>Damaged, faulty or not as described</h2>
<p>If your order arrives damaged or faulty, or the item is not what was described, email us a photograph within 7 days of delivery. We will replace the item or refund you in full, whichever you prefer. You will not be asked to ship a damaged item back, and you will not be charged for the replacement or for return postage.</p>
<h2>Change of mind</h2>
<p>If you simply change your mind, return shipping is paid by you. Your original shipping was free, so nothing is deducted from your refund other than the postage you pay to send the item back. We recommend a tracked service: we cannot refund an item that does not reach us.</p>
<h2>Items we cannot accept</h2>
<ul>
<li>Items that have been installed or hardwired</li>
<li>Returns requested more than 30 days after delivery</li>
<li>Items returned without their original packaging</li>
<li>Items sent back without a confirmed return authorisation from us</li>
</ul>
<h2>Refunds</h2>
<p>Once we receive and inspect your return we will tell you whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds to your account.</p>
<h2>Exchanges</h2>
<p>The fastest way to exchange an item is to return the original for a refund and place a new order.</p>
<h2>Cancellations</h2>
<p>If you need to cancel an order, email us as soon as possible. We can usually cancel an order before it enters processing. Once an order has shipped it must be handled as a return.</p>
<h2>Contact</h2>
<p>DeluxeDwell<br>Portland, Oregon, United States<br><a href="mailto:support@deluxedwell.com">support@deluxedwell.com</a></p>
<p>Our full registered business address is available on request by email.</p>