Where we ship
We ship to addresses in the United States only. We don't currently ship internationally.
What shipping costs
Free shipping on every order. There is no minimum and no rate calculated at checkout — delivery is built into the price you see on the product page.
Processing
Orders are processed within 1–3 business days. You'll get a confirmation email as soon as your order is placed, and a second email with tracking once the parcel is on its way.
Delivery times
Our fixtures ship directly from our production partners, which keeps our prices where they are but means delivery takes longer than a domestic warehouse would.
- United States: 10–20 business days after processing
So from the day you place the order, expect roughly 11–23 business days in total. If you need something for a fixed date, write to us before you order.
Tracking
Every order ships with tracking. You'll receive the number by email once the parcel leaves the facility. Tracking can take 3–5 days to show its first scan — this is normal and does not mean the parcel is lost.
Multiple items
If you order more than one fixture, they may arrive in separate parcels on different days. Shipping is free either way.
Problems with a delivery
If tracking hasn't updated in 10 days, or your parcel arrives damaged, write to support@deluxedwell.com and we'll sort it. See our Returns page for how we handle damage.